Refund Policy

We sincerely apologize if for any reason our product did not fulfill your intended needs.  To obtain a full refund of the product purchase price, your order must be received within 30 days of purchase. Shipping costs are non-refundable. If the delivery is a mistake on behalf of CBD Pluz (ex. you received a broken or wrong item) we would be glad to pay return shipping fees. If you have a purchase of more than 1 item, only 1 item of each type is allowed to be opened (i.e. if you ordered CBD Gummies and CBD Oil with a topical lotion, one of each can be opened, but not 2 bottles of the same product) – others must come back unopened, sealed and unused in order to receive a FULL refund. Unfortunately, we do not allow sample pack items to be returned for refund opened or unopened.

 

For our customer care team to expedite service under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be returned to the CBD Pluz customer service address provided via email confirmation with requested Return Authorization Number to accompany your return.

 

Bank processing times for refunds vary and may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-7 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.  You will receive email updates as to the status of processing by our customer care team

 

For returns, contact us at customercare@cbdpluz.com or call us at (844-822-3758) or 844-8-CBD PLUZ to speak to a customer care representative.

 

No returns can be accepted for refund without a Return Merchandise Authorization.

 

Customer Care Representatives in our shipping department is working hard to make sure your purchase gets to your doorstep exactly how you ordered. Your shipping cost is calculated based on the price and weight of your total checkout. Costs vary by state. Approximate cost calculated before checkout.

 

Shipping timeframes and outlines are as follows: our shipping and handling charges cover the expenses we incur to process, pack, and ship your order. Your charges are dependent on the method you select based on the above information. Standard shipping typically takes 5 – 7 business days, excluding weekends and federally observed holidays. In some cases, shipping may get delayed. International Orders may incur delay due to customs duty fees and transit, expected arrival is up to 4 weeks from purchase. You will receive a tracking number and update that can be tracked from your mobile phone.

 

We provide you with an email confirmation and tracking number to follow your shipment for continual updates for orders in the United States.

 

Any questions concerning your shipment? Call us during normal business hours at (844)-8-CBD PLUZ. After business hours please email us any questions here Customercare@cbdpluz.com

 

 

CBD Pluz

8801 Central Ave, Suite C,

Montclair, CA 91763

Mon - Sat: 11:00 AM - 8:00 PM

Sun: 11:00AM - 6:00 PM

Copyright © 2020 CBD Pluz. All Rights Reserved.

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